Q: Do you sell your images framed or unframed?
A: We sell both ways. When you click on a thumbnail image in one of the pages in our Images of Newfoundland section, a larger image will appear on your screen. Below it is pricing information for both framed and unframed giclees.
Q: What is a giclee?
A: Short answer: A "giclee" is an individually produced, high-resolution, high-colour-fidelity, long-lasting reproduction made on special eight-colour-ink printers. Long answer: Please see the "What is a giclee?" link on the left.
Q: Is an unframed giclee just a regular print?
A: No way! Unframed giclees are mounted and laminated with our exclusive "Galleria" finish. It is a clear durable acrylic, permanently bonded to protect the surface of the print. We imbed a rich canvas texture to lend an understated elegance to the surface. It is washable, and ready for framing.
Q: What choices in framing do I have?
A: Our "Galleria" prints are framed like you would frame an oil painting, with a seamless white or off-white "liner", a gold or silver inner lip, and a furniture-finish moulding, or cap, on the outside. You will see some samples of framed prints, along with corner samples of our 12 most popular combinations on the page that appears when you start your order.
Q: It's hard to tell how a picture will look in a certain frame without seeing it. How do I know I will like the frame I choose?
A: We understand. When you place your order we will call you to discusss the framing. We prepare your print, put it in the frame you choose, and take a "picture of your picture" and email it to you. You will see your finished picture framed as you like. If it meets with your approval, we ship it to you. See our simple and safe ordering page.
Q: How can I be assured my credit card order will be safe?
A: We have been in business for 30 years with satisfied clients all over the world. We do not ask for your credit card in the ordering process. You only give us your address and telephone numbers. We always want to speak to our customers to discuss framing and shipping. At that time you can give us your credit card number. There is no risk.
Q: How do you ship orders and what are the costs?
A: All unframed prints and the four smallest framed sizes are sent by Canada Post. We wrap very well; safe delivery is guaranteed.
The large framed sizes, and most of the panoramas, are too large to mail. They are shipped by courier (Federal Express or Purolator/UPS) to any destination in the world. If you want a smaller one sent by courier for speed of delivery, we can do that as well. Couriers will not deliver to post office boxes and they will not leave a package at your home if you are not there. Please give us your actual street address, or a work or office address if you are not at home during the day.
The prices for shipping depend on the size of the package and the destination. Our pictures do not weigh very much, but the boxes are large for full protection of your order. In all cases the first or largest print is charged the full shipping price. Additional prints travel free. And remember, safe delivery is guaranteed.
If you want us to ship by another courier (perhaps because you have an account with them and can get a better price) we will be happy to do so. We will still wrap very well, but we cannot guarantee safe delivery like we do with Fedex, Purolator/UPS and Canada Post. We will, however, insure the shipment for full purchase value.
Q: How can I be assured that my purchase will arrive safely?
A: Everyone asks this question. We have had a guaranteed safe delivery policy for the 30 years we have been in business. We know how packages get handled in shipping, and we know how valuable our product is. We wrap very, very well. Any print, framed or unframed, that we wrap and ship by the couriers we use, is guaranteed to arrive in good condition at your door. If it does not, we will send another one. Guaranteed. You have absolutely no risk.
Q: When will my order be ready?
A: All orders are framed and ready to ship within two days. If you want to approve the framing by e-mail first, we will e-mail you the "picture of your picture" for your approval within two days. It is very important that your daytime telephone number be included with your order.
Q: What about taxes?
A: Yes... everybody wants to pay taxes.... right? Here are the rules: Orders shipped to Ontario, Nova Scotia, New Brunswick and Newfoundland are charged the applicable HST. Orders shipped to the rest of Canada are charged the 5% GST only. Orders shipped outside Canada are not charged any tax.
Photographic art travels duty-free to the United States and most other countries with a few exceptions.
Q: What about currency exchange?
A: All prices quoted on this website are in Canadian dollars. If you are ordering from the US or any other country, your final cost will be converted to your local currency by your credit card company.
Q: How do I clean or take care of a Lane giclee?
A: The acrylic surface is washable. You dust the print with a damp cloth or one sprayed with window cleaner. You dust the frame the same as you would any wooden furniture - with a cloth sprayed with furniture polish. There will be a label on the back of the print to explain this.
Q: Will a picture of an iceberg melt?
A: Seriously, we were asked this question once. No. Your heart will melt when you see the beauty that is fashioned into every iceberg. The iceberg itself will eventually melt. But the print will give you years of pleasure.
Q: Where do they make the icebergs?
A: "They" make the icebergs in Greenland. Icebergs are "calved" off the glaciers there and drift west and then south, eventually making their way to the bays of northeastern Newfoundland. They appear here in May and June every year, but never in the same location or quantity from year to year.
Q: Where do I hang the print?
A: Anywhere! Our images go with any decor, in any home or office. They are rich looking and make great conversation pieces. One bit of advice. All art should be kept out of direct sunlight. Art should be hung on a wall receiving "normal" room light, accented with a table or floor lamp nearby, a spotlight in the ceiling, or a frame light attached to the back of the frame.
Q: Do the prints retain their sharpness and quality when made large?
A: Absolutely yes! All our images are scanned from film at a high resolution, up to the equivalent of a 60 megapixel camera! An 8" x 10" print when finished and framed looks exactly the same as a 32" x 40" one. The Galleria finish adds to the colour richness and sharpness as well, completely eliminating any "grain" effect sometimes noticable in large prints.
Q: I love your pictures. Do you have more? Where can I see them?
A: Thank you. Yes, we have about 2500 in our ever-changing collection, but we just cannot put them all on the website. The 400 or so here are the ones that have proved most popular over the years, or are personal favoutites. You want to see more?
Come to St. John's, Newfoundland, book yourself a room at Hotel Newfoundland, and come see us in the lobby. Let us know you're coming and we'll put the kettle on!
Q: Does any famous person own any of your images?
A: Of course. But we told them we wouldn't name drop. Our clients range from royalty to riff-raff!
Q: Are your giclees limited?
A: Yes. But we do not number them in the conventional method of limited edition prints. We do not make all the prints of each image at one time. Since they are available in different sizes, and since there are so many different images, we make the giclees in the sizes we need, one at a time, as we sell them. It is impossible to number them because they are not printed all at once. However, we keep an accurate record of the sales of every image. When an image starts to sell over 200 prints worldwide, we stop making it in the smaller sizes. In this way, the image becomes more expensive to buy, because only the larger sizes are available.
Q: Why are some images only available in larger sizes, while others are available in all sizes?
A: Please refer to the "Are your prints limited?" question above. When an image starts to sell over 200 prints worldwide, we stop making it in the smaller sizes. In this way, the image becomes more expensive to buy, because only the larger sizes are available. On the order form accompanying each image, the available sizes of that particular image are listed.
Q: Can I use one of these images in my website or brochure?
A: The simple answer is No. All our images are protected by copyright internationally, and the images on the website have been electronically encoded using Digimarc software. It is illegal to use the pictures in any commercial way other than your personal enjoyment.. However, we do operate a stock photography service. The images on this site are only some of thousands we have of Newfoundland and Labrador. If you want information about reproduction rights, please contact us.
Q: I want to know more about Newfoundland and Labrador. How can I learn about it?
A: Visit the Newfoundland and Labrador tourist information website.
Q: The "Lane" signature looks distracting and large on the website images. Is it this big on the actual prints?
A: No. We made it that large on the website images to protect our copyright. Actual prints are "handsigned" in gold and dated.